Engagement Coordinator
Our client is looking to hire an Engagement Coordinator to join their growing team. This role will be working alongside the engagement team across exciting new initiatives and projects.
Salary & Benefits
- £25k
- Bonus Scheme
- Generous holiday
- Childcare voucher
Responsibilities
- You will be coordinating projects for the engagement team, ensuring timelines and tasks are monitored/reported on.
- You will manage/monitor innovative data-driven experiments with all mobile app products to find ways to improve app user engagement levels.
- You will assist the Product Manager with the implementation and running of new analytics and messaging tools across all our products
- You will work with the rest of the team to ensure all app users receive a consistent communication style and tone of voice.
- You will contribute to the continued development of the team, company and products.
- You will coordinate the monthly app user newsletters.
- You will cover for the Engagement Executive when away.
Qualifications
- Excellent communication skills and telephone manner are essential
- Computer literacy skills are essential to be able to support our customers as effectively as possible.
- Experience with project management/coordination would be desirable
- Prior experience working in a customer-focused role is preferable
- Enthusiastic and hard-working
- Comfortable working in a fast-paced environment
- Proactive and able to manage own time
- Comfortable using own initiative to further projects/tasks
- Confident and able to talk to customers over the phone and by email
- Able to communicate confidently with all levels of staff within the business
- Personable and outgoing, with a good sense of humour
- Enthusiasm and interest in digital products
Interested? Apply today!
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